Why Small Businesses Are Leaving Nextiva for DiaVoice

Nextiva advertises their Core plan at $15 per user per month, making them one of the cheapest-looking options on the market. But that low price is misleading. Almost everything a small business actually needs is a paid add-on. Here is what Nextiva customers discover after they sign up — and why many of them are switching to DiaVoice.

Nextiva's $15 price requires an annual contract. If you want to pay monthly, it jumps to $23 per user. Already more expensive than it looked. And that annual contract means you are locked in for 12 months. If the service does not meet your expectations, you are stuck paying for it anyway. DiaVoice charges $20 per user per month with zero contract. Month-to-month. If you are not happy after the first month, you cancel. We earn your business every month instead of locking you in.

Now look at what $15 per month actually gets you with Nextiva. Basic voice calling and some messaging. Here is what costs extra: call recording is a paid add-on, AI transcription and call summaries are a paid add-on, digital fax is a paid add-on, and advanced integrations require a higher tier. By the time you add the features your business needs, you are paying $25 to $35 per user per month — plus you are stuck in that annual contract.

With DiaVoice at $20 per user per month, here is what is included from day one. Extensions and voicemail with email notifications. IVR and auto attendant. Call recording on every call. Ring groups and call queues. Call forwarding and follow me. Conference rooms. Music on hold. Speed dial and call pickup. DiaVoice Go mobile softphone — free. No add-ons. No tiers. No gotchas.

The fax situation is worth calling out specifically. Nextiva charges extra for digital fax. DiaVoice offers DiaFax as a separate product at $16 per month for 500 pages. If you need both phone and fax — which most medical offices, law firms, and insurance agencies do — DiaVoice plus DiaFax at $36 per month total is still cheaper than Nextiva with their fax add-on.

Small businesses are tired of being nickel-and-dimed. They want one price that covers everything. That is exactly what DiaVoice delivers. $20 per user per month. Every feature included. No contract. Real human support at 256-724-3100. Visit diavoice.net to make the switch.